Facebook Reporting Guide

Facebook's reporting process can be confusing. What happens when you click "Report Story of Spam" on a Facebook post? I was tasked with illustrating this process. Facebook actually is very thorough with how they handle each reported issue, but this isn't necessarily clear to the user.

I was inspired by transportation maps and decision trees when conceptualizing and designing this piece. The color coded lines and iconography help the viewer follow each step of the process.

Read more →